Shipping & Returns
Last updated: September 2026
Iska Press wants your books to arrive safely and in good condition. This policy applies to orders purchased directly from Iska Press. Orders placed through third-party retailers are governed by the retailer’s own shipping and returns policies.
Shipping
Orders are processed and shipped as promptly as possible. Delivery times shown at checkout or provided in order communications are estimates and may vary depending on destination, carrier delays, inventory availability, and other circumstances outside our control.
If an order contains a preorder or forthcoming title, the estimated publication or shipping date will be provided where available. Orders containing multiple titles may ship together or separately depending on availability.
International Orders
International delivery times may vary.
International Orders: Import duties, VAT, taxes, customs charges, and brokerage fees imposed by the destination country are not included in the shipping price and are the recipient’s responsibility.
Iska Press is not responsible for delays caused by customs processing.
Damaged, Defective, or Incorrect Orders
If you receive a book that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at:
Please include your order number and, where helpful, photographs showing the issue.
If the problem is our responsibility, we will arrange an appropriate replacement, refund, or return at no additional shipping cost to you.
Returns
We accept eligible returns within 30 days of delivery.
Books returned because you changed your mind must be:
- unused;
- undamaged; and
- in resaleable condition.
Please contact us before sending a return so that we can provide return instructions.
For change-of-mind returns, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the return results from an error by Iska Press or an item arrived damaged or defective.
Refunds
Once an eligible return has been received and inspected, we will issue the applicable refund to the original payment method.
Processing times may vary depending on your payment provider.
Preorders
A preorder may be cancelled for a refund before the order has shipped.
Once a preorder has shipped, the standard return policy applies.
Publication and shipping dates for forthcoming books are estimates and may change.
Non-Returnable Items
Digital products, downloadable materials, and other products that cannot reasonably be returned may be non-refundable once delivered, except where required by applicable law.
Any product-specific restrictions will be identified where appropriate.
Third-Party Purchases
If you purchased an Iska Press title through a bookstore, online retailer, distributor, or other third party, please contact that seller directly regarding shipping, returns, exchanges, or refunds.
Contact
For questions about an order, return, or refund, contact:
Iska Press
orders@iskanchi.com